At Ohio Cannabis Card, we are dedicated to helping patients obtain safe, legal access to medical cannabis through a smooth and supportive process. We understand that patients may have concerns about fees, so we’ve created this clear and transparent Refund Policy.
When Refunds Are Available
We proudly offer a 100% money-back guarantee in certain situations. Refunds may be granted under the following conditions:
1. Not Approved by the Doctor
If you are not approved for a medical marijuana recommendation in Ohio during your evaluation, you will receive a full refund of your appointment fee.
2. Appointment Cancellations
- Appointments canceled at least 24 hours in advance may be eligible for a refund or a complimentary reschedule.
- Cancellations made less than 24 hours before your scheduled appointment may not qualify for a refund.
3. Billing Errors or Duplicate Charges
- If a duplicate payment or billing error occurs, a full refund will be issued once verified.
Non-Refundable Situations
Certain fees are non-refundable under Ohio medical marijuana laws and program requirements:
- State registration fees paid directly to the Ohio Board of Pharmacy are non-refundable.
- Missed appointments or “no-shows” are not eligible for refunds.
- Patients who are approved by a physician but fail to complete their state application are not eligible for refunds.
Refund Process
- Approved refunds will be credited back to the original payment method within 5–10 business days.
- To request a refund, please contact our support team: Email: contact@ohiocannabiscard.com